Privacy Policy
Last updated: October 29, 2025
Introduction
Planterior.ai ("we", "our", or "us") is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our service.
As an EU-based company, we are fully committed to ensuring your data rights are protected and that your personal information is handled with the utmost care and security.
Data Controller
Planterior.ai is the data controller responsible for your personal data. For any privacy-related questions or to exercise your rights, please contact us at:
Email: contact@planterior.ai
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- •Contract: Processing necessary for the performance of our services to you
- •Consent: Where you have given explicit consent for specific processing activities
- •Legitimate Interests: To improve our services and communicate with you about our products
- •Legal Obligations: To comply with applicable laws and regulations
Information We Collect
Personal Information
- • Name and email address (when you create an account)
- • Profile information from Google OAuth (if you sign in with Google)
- • Payment information (processed securely through Stripe)
- • Communication preferences
Usage Data
- • Floor plans and room images you upload
- • Design preferences and project configurations
- • Service usage patterns and interactions
- • Technical data (IP address, browser type, device information)
Cookies and Tracking
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.
How We Use Your Data
We use your personal data to:
- •Provide and maintain our interior design services
- •Process your projects and generate room designs
- •Manage your account and authentication
- •Process payments and manage credits
- •Send service-related communications
- •Improve our services through analytics (anonymized)
- •Comply with legal obligations
Data Sharing and Third Parties
We do not sell your personal data. We share data only with:
- •Service Providers: Google (authentication), Stripe (payments), Vercel (hosting)
- •AI Services: Google Gemini API for design generation (data is processed securely and not retained)
- •Legal Requirements: When required by law or to protect our rights
All third parties are required to handle your data in accordance with GDPR requirements.
International Data Transfers
Your data is primarily stored within the European Economic Area (EEA). When we transfer data outside the EEA (e.g., to service providers), we ensure appropriate safeguards are in place, such as:
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions by the European Commission
- • Other legally approved transfer mechanisms
Your Rights Under GDPR
You have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Request correction of inaccurate personal data
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data in certain circumstances
Right to Restrict Processing
Request limitation of processing in certain circumstances
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at contact@planterior.ai. We will respond to your request within one month as required by GDPR.
Data Retention
We retain your personal data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- • Account data: Retained while your account is active
- • Project data: Retained for 2 years after last activity
- • Transaction records: 7 years for tax and legal compliance
- • Technical logs: 90 days
You may request deletion of your account and associated data at any time.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- • Encryption of data in transit and at rest
- • Regular security assessments and updates
- • Access controls and authentication measures
- • Employee training on data protection
- • Incident response procedures
Children's Privacy
Our service is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.
Complaints and Supervisory Authority
If you have concerns about our data processing activities, you have the right to lodge a complaint with your local supervisory authority. However, we encourage you to contact us first at contact@planterior.ai so we can address your concerns directly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@planterior.ai